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  • Equifax Q3 results: Not as bad as you might have hoped – hack only cost biz about $87m

    Sales up, profits not so much

    Stock market image via Shutterstock

    Equifax's latest financials lay bare the costly fallout from the embarrassing security breach that exposed 143 million customers' privates in the US and 15.2 million records in the UK.

    Calendar Q3 numbers for the three months ended 30 September - the latter being the same month the company 'fessed up to the mega leak - include a 4 per cent year-on-year rise in turnover to $834.8m. So far so good.

    But operating expenses went up 15.8 per cent year-on-year to $681.9m, including $87.5m in costs ($59.3m net of tax) related to the security fumble: $55.5m in products costs; $17.9m in professional fees; and $14.9m in consumer support. This translated into a $27.3m pre-tax expense.

    "Expenses include costs to investigate and remediate the cybersecurity incident and legal and other professional services related thereto, all of which were expensed as incurred," said Equifax.

    Operating profit crashed 27.9 per cent to $152.9m. Tax and finance costs left Equifax nursing 27.4 per cent decline in net profit to $96.3m.

    Free credit file monitoring and identity theft protection subsequently offered to all US punters from September, cost $4.7m (recorded in the consumer support expenses mentioned above) but will range between $56m and $110m in total - customers have until the 31 January to sign up to this.

    The breach, caused by an unpatched flaw in Apache Struts that was blamed on one employee, happened in May but Equifax didn't go public with the news for months.

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    The credit reference agency, which hasn't exactly cloaked itself in glory since the breach (here or here), subsequently waved bye to its CEO and some senior techies and is now the subject of an investigation by the UK's Financial Conduct Authority.

    Interim CEO Paul Barros - clearly a master of understatement - issued a prepared remark to accompany the Q3 numbers:

    "We recognize that we have an important journey in front of us to regain the trust and confidence of consumers and our business customers".

    In years to come, scholars may use the Equifax case as the perfect way to demonstrate how not to react to nasty data burglaries. ?


    Biting the hand that feeds IT ? 1998–2017